Service Level Agreement (SLA)
ADUS provides a wide gamut of supporting services organized at different levels directly related to its mainstream processes.
ADUS provides a wide gamut of supporting services organized at different levels directly related to its mainstream processes. ADUS designs those services under every Client’s specific needs in terms of:
- scope
- level of complexity
- response time
The support services’ specifications per project case are recorded in a specific Service Level Agreement (SLA).